Privacy Policy

Last updated: May 13, 2025

1. Introduction

Welcome to BlueTurtle ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our BlueTurtle Ask Your Database service (the "Service").

Please read this Privacy Policy carefully. By using our Service, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information: When you register for an account, we collect your name, email address, and password.
Profile Information: Information you provide in your user profile, such as profile pictures.
Database Connection Information: Database credentials you provide to connect to your databases, including hostnames, port numbers, database names, usernames, and passwords.
Chat History: The questions you ask and the responses provided by our system.
Usage Data: Information about how you use our Service, including SQL queries generated.

2.2 Technical Information

We automatically collect certain information when you visit, use, or navigate our Service:

Device Information: Information about your device, such as IP address, browser type, operating system, and device identifiers.
Usage Information: Information about your interactions with our Service, such as pages visited, features used, and time spent on the Service.
Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookie Policy for more details).

3. How We Use Your Information

We use your personal information for the following purposes:

To provide and maintain our Service
To fulfill the purpose for which you provided the information
To generate SQL queries based on your natural language questions
To process and complete transactions
To respond to your inquiries and provide customer support
To send administrative information, such as updates, security alerts, and support messages
To personalize your experience with our Service
To improve our Service and develop new features and functionality
To protect our Service and prevent fraud
To comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4.1 Database Credentials Security

We take special precautions to secure the database credentials you provide:

Database credentials are encrypted during transmission using TLS/SSL
We do not store your database credentials unless you explicitly opt-in to saving them
If you choose to save your credentials, they are stored in an encrypted format
Your database connection is established directly between our backend services and your database, and all queries are executed within this secure connection

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
For Business Transfers: We may share your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
With Your Consent: We may share your information with your consent or at your direction.
Legal Requirements: We may disclose your information as required by law or in response to valid requests by public authorities.

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request access to your personal information.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information.
Restriction: You may request that we restrict the processing of your personal information.
Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
Objection: You may object to our processing of your personal information.

To exercise any of these rights, please contact us at privacy@blueturtle.ai.

8. Children's Privacy

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

10. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the content or privacy practices of those websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.